Shipping policy

At Decoriax, we believe that exceptional home décor should be accessible to everyone, everywhere. That's why we are thrilled to offer FREE SHIPPING on all orders across the globe—no minimum purchase required, no hidden fees, just seamless delivery to your doorstep.

We know you're excited to receive your new décor pieces, which is why we work diligently to process all orders within 2 business days (Monday through Friday, excluding holidays). Orders placed after 3:00 PM EST will begin processing the following business day. Once your order is packed and ready to ship, you'll receive a confirmation email with your tracking details.

We proudly ship worldwide with the following estimated delivery times:

Please note that these are estimated timeframes and may vary slightly due to customs processing, local postal operations, or unforeseen circumstances such as weather delays or high-volume shipping periods.

Once your order ships, you will receive an email containing your unique tracking number. You can use this number to monitor your package's journey in real-time through our carrier's tracking system. If you don't receive tracking information within 3 business days of placing your order, please check your spam folder or contact our support team.

We deliver to over 100 countries worldwide. International customers should be aware that import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are determined by your local customs authority and are the responsibility of the recipient. We recommend contacting your local customs office for specific information regarding potential fees.

Your satisfaction is our priority. If your package does not arrive within 30 days of the estimated delivery date, or if it arrives damaged, please contact us immediately at service@decoriax.shop. We require photo documentation of any damage for insurance purposes. Our team will work directly with the carrier to locate lost shipments or arrange for a replacement or refund as appropriate.

Please ensure your shipping address is accurate and complete before placing your order. We cannot modify shipping details once an order has been processed. Decoriax is not responsible for packages delivered to incorrect addresses provided by the customer.

Have questions about your shipment? We're here to help!

📧 Email: service@decoriax.shop
⏰ Response Time: Within 24-48 hours (Monday-Friday)

Thank you for choosing Decoriax. We are committed to delivering beautiful home décor and an exceptional shopping experience, from our creative studio to your living space.